This year’s CIO Summit aims to extend the conversation beyond the structural changes impacting software to a dialogue between top global CIOs and Silicon Valley disrupters around the unprecedented possibilities we have for user experience and customer engagement.

It is with this in mind that we are inviting leaders from both the IT community and the world of design and user experience to discuss how companies can best take advantage of digital technologies to transform their customer journeys. Together, we will explore how the top innovators of our era are achieving ubiquity and relevance in customer interactions, the radical transformation of user experience in regulated industries, and what the new paradigm of intelligent systems will mean for business.

As improvements in technology today allow companies to serve customers like never before, we hope to incite a rich dialogue about how this transformation can be best accomplished.


TUESDAY, NOVEMBER 1
The events on November 1 are exclusively for CIO attendees
3:00PM - 4:30PM
Golf Clinic: Sips And Tips
A 90-minute instructional program to perfect the fundamentals of the game from CordeValle's golf pro. Participants enjoy signature cocktails and snacks while practicing their swing on the range.
Sponsored by Intel
6:00PM - 9:00PM
Welcome Reception And Family-Style Dinner
Featuring a conversation with Fumbi Chima, Chief Information Officer, Burberry
9:00PM - 11:00PM
Bourbon And Bubbles
Join us after dinner for some lively libations at the Iron Horse Bar.
Sponsored by Silicon Valley Bank
 
WEDNESDAY, NOVEMBER 2
The events on November 2 are open to all CIO Summit attendees
7:30AM - 8:30AM
Breakfast
8:30AM - 8:45AM
Welcome Remarks
Rami Branitzky, Managing Director, Sapphire Ventures
8:45AM - 9:15AM
Transformations In The Global Digital Economy
Robert Enslin, Executive Board Member; President, Global Customer Operations, SAP

Applying a digitization strategy for your business isn’t a luxury. It’s a necessity for your business to grow, or even survive, in today’s digitally-connected world. Data volume served as a primary catalyst for change and is now joined by new emerging technologies that are changing the face of business. In this session, SAP Executive Board member Robert Enslin shares his thoughts on these technologies and the transformative business models that are helping companies win.

9:15AM - 10:00AM
Opening Keynote: A New Lens For The World
Yves Behar, Founder and Chief Designer, fuseproject; CCO Jawbone; Co-founder August

Yves Behar has used design to influence industries from healthcare to security. He has advised brands from Movado to General Electric, working closely with them to use design to transform customer’s experiences around the globe. Beyond simple design consultancy, Behar has a compelling history of embracing design to transform industries in an entrepreneurial model. Among the the products he has designed are the “One Laptop Per Child” personal computer, Jawbone wristbands and August smartlocks. In this keynote, Behar will address how technology can enable new design paradigms and how companies can take advantage of technology to better delight their customers and win new ones.

10:00AM - 10:20AM
Break
10:20AM - 11:00AM
Intelligent Relationships: How AI Will Transform Your Customer Journey
Moderator: Eden Shochat, Partner, Aleph VC
Panelists: Kris Hammond, Chief Scientist, Narrative Science; Matthew Zeiler, Founder and Chief Executive Officer, Clarifai; Melonee Wise, Chief Executive Officer, Fetch Robotics

2015 was a significant year in the evolution of intelligent systems, with machines crossing non-trivial thresholds in mimicking human auditory and vision functions. This panel of AI startups and tech bellwethers will debate the future of customer interaction and engagement in a “machine intelligent” world: Will AI really improve your customer experience, meaningfully improve cost structures, and should you give up control?

11:00AM - 11:40AM
Connective Tissue: Engaging Customers In Their Everyday Lives
Moderator: Siva Sabaretnam, Head of Research and Design, Enterprise Products, Facebook
Panelists: Paul Chapman, Chief Information Officer, Box; Sean Flynn, Managing Director, Shasta Ventures

How do you build products that provide critical connective tissue between you and your customers? In this panel, Siva Sabarentam, head of research and design for enterprise products at Facebook, will moderate a discussion on the use of design to dramatically improve and strengthen customer engagement across various industries.

11:40AM - 12:25PM
CIO Roundtables: Round One

The CIO Roundtables are an opportunity for attending CIOs to break into smaller groups to expand on themes introduced in the main-stage presentations, engage in candid conversations about the impact of highlighted technologies on their own businesses and IT organizations and exchange notes on effective CIO responses to these trends.

Securing Your Customers In The Age Of The Everyday Hack
Moderator: Jeff Hussey, Chief Executive Officer, Tempered Networks

Just How Intelligent Is Artificial Intelligence For IT Today?
Moderator: Kristian Hammond, Chief Scientist, Narrative Science
12:25PM - 1:30PM
Lunch
1:30PM - 2:00PM
Influencing Customer Behaviors With The Power Of Analytics
George Mathew, President and Chief Operating Officer, Alteryx; Steve Stoute, Founder and Chief Executive Officer, Translation

In modern society, consumer behavior/choice determines the winner and losers in our global economy. How is data/analytics being leveraged today to impact these consumer outcomes? Steve Stoute, CEO of Transition, and George Mathew, president of Alteryx, will cover the changes in consumer behavior with respect to urbanization, hip-hop, and multiculturalism and when analytics can be leveraged to profit from this changing landscape.

2:00PM - 2:30PM
Radical Personalization: Understanding Your Consumer To Drive Experience
Moderator: Doug Higgins, Managing Director, Sapphire Ventures
Panelists: Amy Chang, Chief Executive Officer, Accompany; Paul Willows, Vice President, Global IT Strategy, Walgreens Boots Alliance

In today’s hyper-connected world, data on your customers, your partners and your suppliers goes deep and is widely available. Doug Higgins, managing director of Sapphire Ventures, will moderate a panel on how technology is allowing enterprises to transform their customers’ journeys in a way that both improves user experience and results in increased profitability.

2:30PM - 3:15PM
CIO Roundtables: Round Two

Is Your Data Ready To Influence Customer Experience?
Moderator: Anders Ranum, Venture Partner, Sapphire Ventures

Dev To DevOps And Beyond
Moderator: Chad Arimura, Chief Executive Officer, Iron.io
3:15PM - 3:30PM
Break
3:30PM - 3:45PM
Big Changes Across Industries - VC Trends In 2016
Jai Das, Managing Director, Sapphire Ventures

We will recap a year of investment in venture capital and why venture investors are so confident in the ability of innovators to truly transform user experiences through the use of even simple technologies.

3:45PM - 4:15PM
Spontaneous Deregulation: Using Technology To Change Entire Industries
Aneesh Chopra, President, NavHealth; Glen Tullman, Chief Executive Officer, Livongo Health

Technology makes organizations and entire industries more nimble, efficient and productive. But what role can and should it play in sectors that are highly-regulated and typically slow to innovate? Aneesh Chopra, the first CTO of the U.S. Government appointed by President Obama, and Glen Tullman, CEO of Livongo Health and former CEO of Allscripts, will engage in a candid and fascinating discussion about how technology has enabled them to transform two industries as far from consumer internet as possible.

4:15PM - 4:45PM
Closing Keynote: Expanding Human Potential Through Technology
Jason Pontin, Editor in Chief and Publisher, MIT Technology Review

Which of today's emerging technologies actually have a chance at solving a big problem and creating new opportunities for consumers and businesses alike? Renowned journalist and futurist thinker, Jason Pontin has for decades explored the power and promise of truly transformative technology to connect people, scale businesses and solve the world’s most pressing challenges. In this keynote, Pontin will identify the most significant breakthrough technologies of our day and uncover how they are setting the stage for disruption in artificial intelligence, communications and biotech and radically expanding the possibilities for how we live and work.

4:45PM - 5:00PM
Final Remarks
Rami Branitzky, Managing Director, Sapphire Ventures
5:00PM - 7:00PM
Terrace Reception
 
THURSDAY, NOVEMBER 3
The events on November 3 are exclusively for CIO attendees
Begining at 8:00AM
Rounds Of Golf
Play the 7,360-yard, award-winning golf course at CordeValle, designed by internationally acclaimed golf architect Robert Trent Jones Jr. PGA Tour-quality challenges were brought to the par 72 course design, offering excitement and enjoyment to both the passionate and novice golfer.
Sponsored by Intel